Privacy Policy – Personalised Pet Tags & Accessories

Last updated: 23 June 2026

This Privacy Policy explains how we collect, use and protect your personal data when you visit pet-engrav.com or place an order with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

For the purposes of data protection law, the data controller is CATALYST MARKETING SERVICES LTD, company number 11010456, registered office Floor 2, 5-9 Hatton Wall, London, England, EC1N 8HX. If you have any questions about this policy or your data, contact us at info@pet-engrav.com.

2. Information We Collect

Contact details such as your name, email address, delivery address and phone number;
Order and payment information needed to process your purchase;
Personalisation details you provide for your products;
Technical data such as your IP address, browser type and how you use our Website;
Any correspondence you send to us.

3. How We Use Your Information

To process and deliver your orders and provide customer support;
To manage payments and prevent fraud;
To communicate with you about your order or enquiries;
To improve our Website and products;
To send marketing communications where you have consented, which you can opt out of at any time.

4. Legal Basis for Processing

We process your data to perform our contract with you (to fulfil your order), to comply with legal obligations, for our legitimate business interests, and on the basis of your consent where required (for example, for marketing and certain cookies).

5. Sharing Your Information

We share your data only with trusted third parties who help us run our business, such as payment processors, delivery couriers and IT providers. We do not sell your personal data. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.

6. Cookies

Our Website uses cookies to function correctly and to improve your experience. For full details, please see our Cookie Policy.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

8. Your Rights

You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, contact us at info@pet-engrav.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.